First of all, let me say that I'm terrible with boundaries. I have this awful obsession with being liked, which leads me to say yes to almost anything, and causes me to allow myself to be completely taken advantage of time and time again. Here's the backstory: I opened a salon studio in March, and part of my schtick is that I adorn the walls with artwork created by local emerging artists on a 60 day rotation. I don't take commission from their sales, nor do I charge rent for using my wall space. Already, that's an opportunity I offer which is relatively unheard of in my area. I give emerging artists exposure and potential sales, and I don't ask for any monetary reward in return. The way I envisioned it when I decided to do this is that my benefit is in the form of free and ever changing wall decor, and a unique way to set myself apart in my industry. Eventually, I hope to expand into a standalone loft space with a gallery on the first floor and a salon on the second. Well, I'm on my second artist, and she has royally pissed me off. First of all, she asked for an artist reception, which I was happy to do. I even offered to fund 1/2 the cost for food and beverages, as I figured it could be a good marketing opportunity for me. It ended up that she completely took advantage of this. I created the flyers because she didn't have time, I decorated by myself, I lost money because I had to take most of the day off in order to do it. She agreed to show up at a certain time to hang her work. I coordinated this time with a massage therapist whom I share a wall with, and to have enough time before my client to get it done without disturbing their appointment. She showed up about 2 hours late, and instead of getting to work, she disappeared to get the things she was supposed to bring for the reception. She came back with 3 24 packs of beer, and that's it. I ended up spending $300 of my own money to provide her friends and family (it ended up being 50 people, well over what I expected) with food and drink, having to rush after my appointment to grab more items because she didn't hold up her end of the bargain. My reputation was at stake as well, since I hope to grow this, and handing out crappy beer is not exactly what comes to mind with an artist reception. When I arrived back, she left to drive home (45 minutes away) and change. She ended up late to her own reception, while I awkwardly greeted all of her guests, informing them she'd be about 30 minutes late. Then I had to rehang her work because it was a complete mess as she didn't even bring a hammer. Secondly, she and I agreed that she would inform any customers who wanted to purchase her work that they would need to wait until after her feature. Except on Wednesday, she calls me while I'm in meetings and is insistent that I meet her at the salon because she sold some pieces to a woman who is going out of town and needs them. I asked her about our agreement and she reneged, saying that it was imperative that she get these prints right away. I had not heard anything of this until a couple of hours beforehand, but she sold these paintings two weeks ago. She didn't even bother to tell me that I needed to be at the salon to let her in. So against my better judgement, I agree to drop my whole day and meet her there at a certain time, as long as she bring me new prints within a couple of days, which is what she promised. Guess what happened when I arrived? She was 30 minutes late. I live and die by my schedule and this is the 4th time she's been significantly tardy, and intruded upon my day or my appointments which degrades and undermines the integrity of my business. Lastly, I get a text from her today saying that she gets paid on Friday, and she can bring me new framed prints then -- a full week from when she ruined my planned day so I could rush up there and help her renege on our agreement by taking the original prints. I'm now going to be left with empty wall space for a week, and I am booked with eager artists through April. Something about that feels completely wrong. I have to pull her work. Like, every fiber of my being says this has to be done in order to maintain my business integrity. The problem is that I know I have to, but I don't want to damage my reputation. Three of her friends are currently in my artist rotation, and I fear that if I pull her work, I will receive a backlash in the local artist community. This is where you come in. Help me wordsmith this delicately. I don't know how to tell her I can't work with her without risking my vision in the process. On one hand, I can't have her continually making me jump around in circles. On the other, I'm so scared of making her mad. I'm not good at boundaries -- I'm way too nice. Help me stop being a door mat!