In my work, one of the transcription/translations I am most often called upon to do is that of 911 calls. One of the things that will make a case in the U.S. a federal case as opposed to a local one is if there is a carjacking involved somewhere in the commission of the crime, so carjacking 911 calls are bread and butter to me. What I wish is that the people taking the calls, the 911 ops, would be trained to tell the caller that the patrol car or ambulance is already in route while they are taking the rest of the information. It almost never happens, and usually only after the person is so freaked out and panicky at what seems a meaningless barrage of questions. It would be so much better if (once the location is known) the op would say something like, "The patrol/ambulance is already on it's way. Every answer you give me is being passed directly to them, via computer, so that they have everything when they get to you. I have more questions for you so that we have as much information as possible to help you once they arrive." I'm sure there is some reason behind why they don't say this, I'm sure. It can't just be random, but I hear it so often that I am left to wonder if whatever that reason is is sufficiently compelling as to leave this sometimes frightening (to the caller) communication problem un-remedied. It would be nice if they would make a P.S.A. about this so that when people need to make 911 calls, they know that there is reason for all of this.