When dealing with any publisher whom charges for their servies, I suggest to do the following. I got taken by one publisher in a huge way, however my current is great. If I followed my own advice I do not think I would have had such a horrible first experience. Ask for Author references. Ask for a local bank reference. Look them up on amazon. Ask for samples of their printing / binding. Look for an office you can go into. type their name into google followed by PROBLEMS Ask for samples of book cover designs. Ask if they use template. If they do RUN AWAY. Ask for store references where they have books at. These are some basics. If they pass this muster than you are pretty safe in my opinion.