I have recently subscribed to my anti-virus software provider for another year and now I have downloaded it, it's a new version which is as user-friendly as a cornered rat. The scan ran today - it now takes three times as long as the old version - and it has indicated a problem. When I press buttons to deal with it, I get all kinds of warning messages up including notifications that I don't have permissions/access. It's MY computer and nobody else goes near it!! Cue technical support. They have sent me a totally incomprehensible set of instructions which don't work, or I have misunderstood the instruction. I emailed them again to say I can't get it to work. I get a standard email back saying they can't help unless I provide them with the information which involves downloading and extracting files and doing who-knows-what to get data to them. Do nerds think we all understand computer-speak? Now I am completely stuck with no chance of getting help and I am tempted to tell them to shove it where the sun don't shine and give me my money back. Argh!!!!!!!! I'm off to walk the dogs and cool down.