So, I just off a call with one of the rudest people ever to participate in the ATP cycle. The client for whom I was translating simply needed to know why her power had yet to come on after having changed domicile. It was very apparent to me, given my experience with these companies, that what she needed to do was simply flip her breaker to the ON position. Now, it is not my place to fill in information, only translate exactly what is said by either party. The guy just wanted to be rude, obtuse, and belittle this poor lady who just didn’t understand. I wanted so badly to explain exactly what she needed to do. She had the sweetest, little girl voice, and I felt like this guy was just being verbally abusive to her, using my mouth as his instrument of abuse. Did I break my company policy and tone down his words? You betcha’! Did I, in the end, break company policy again by adding the occasional extra phrase to help guide the poor lady. Yup! How much does it cost to be nice? I mean, really? How much?