Waterstones - the Uk's principal high street book retailer - has new owners. There's talk, naturally, that changes will be made. What changes should they make? (There's talk they might try and emulate the spirit and approach of the local (helpful, knowledgeable ) independent bookseller.) Or is the cause hopeless..given Amazon (et al), the supermarkets and the shift to electronic publishing? Right now I barely use Waterstones. They have two largish stores in Plymouth but the books I want are rarely in stock (so I use Amazon), and if I fancy a little browsing/ serendipitous purchasing, there are some lovely second-hand shops hereabouts.